BlastTV FAQs

General

What is BlastTV?

BlastTV is an entertainment streaming platform founded in 2023 in the Philippines, offering a selection of Live Channels and On-Demand content that can be streamed through web, smart TVs, and apps (IOS and Android).

Initially a free ad-supported service exclusive to subscribers of participating home network broadband providers, BlastTV is also now available for everyone to enjoy through a monthly subscription of P179/month for an ad-free experience.

With over 30 live channels covering sports and entertainment, as well as an extensive library of on-demand content including popular TV shows, blockbuster movies, news, and factual entertainment, Blast TV aims to revolutionize the way viewers consume live TV and on-demand programming.

How do I purchase Blast TV?

You can subscribe via web at app.blasttv.ph or download the app from Apple App Store and Google Play Store. For the free ads-enabled subscription (exclusive to subscribers of participating ISP partners), use the direct checkout link provided by your ISP to sign up and activate your subscription.

Who are your participating ISP partners? How do I know I am eligible for the free BlastTV? Can I upgrade to the ‘no ads’ plan?

BlastTV’s current ISP partners include:

Converge (Fiber X, Bida Fiber, & Surf 2 Sawa Internet)
Globe at Home (Postpaid & GFiber Prepaid)

If you have an existing and active home broadband subscription with these providers, you should be able to activate your free BlastTV by using the exclusive checkout link they have provided to you.

If you’d like to watch ads-free, you can upgrade to the paid version by going to your Account > Subscription > and choosing your paid plan. If you haven’t received the link, please contact your ISP.

What’s the difference between the free and the paid plan?

The free plan is only available to subscribers of BlastTV’s participating home broadband providers. The Blast Pass Monthly / 6 Months / Annual (No Ads) is the paid version available to direct subscribers and as an upgrade option for Converge and Globe at Home subscribers. The free and paid plans both have access to all BlastTV signature channels and its basic channels pack with the paid version offering the benefit of no ads for uninterrupted viewing and additional premium channels.

What’s on BlastTV?

BlastTV is the first home of Studio Universal in Southeast Asia, the studio that brought you the biggest film franchises such as Jurassic Park, Bourne Identity, Back to the Future, Fast & Furious, and more Hollywood blockbusters! With a collection of 350 movies from timeless classics to recent releases, Studio Universal is your ticket to cinematic bliss.

With BlastTV, you can also blast off to a world of entertainment with 9 signature live channels you won’t find anywhere else but here including Blast Cinema, Blast Action, Reality TV, Talk TV, Family Movies, Laff, Crime TV, and Comic U! You can also stream 20+ international channels like Paramount, Dreamworks, HGTV, USA Today, USA Sports, Outdoor Channel, etc.

Access the best sporting events from all over the world and follow your favorite leagues like UFC, UEFA, NFL, PGA, WWE, and WTA with our premier sports linear channels – Premier Sports, Premier Sports 2, Premier Football, Tap Sports, and EdgeSport.

You can also browse through our extensive library of on-demand content offering up all the genres and sports you love. There’s something for everyone!

Plans, Account, and Billing

What plans are available?

BlastTV offers the following plans for you to choose from:

Blast Pass 179 Monthly (No Ads) gives you access to our full streaming catalogue for 30 days with a 7-day free trial, offered at P179/month.
Blast Pass 6 Months (No Ads) gives you access to our full streaming catalogue for 6 months with a 7-day free trial, offered at P890/month.
Blast Pass Annual (No Ads) gives you access to our full streaming catalogue for 12 months/one (1) year with a 7-day free trial, offered at P1790/month.

As a BlastTV paying subscriber, you are automatically charged monthly/bi-annually/annually on the date you signed up. You can cancel your free trial or active membership at any time on your account page. If you cancel your subscription before your free trial expires, you will not be billed, but will be unable to access content when logged in.

What payment options do you accept?

You can purchase your BlastTV subscription through the web and mobile app via credit/debit card payments and GCash (coming soon).

For non-credit card payments, you can purchase vouchers through the BlastTV store (store.blasttv.ph) and third-party merchants (Lazada, Shopee, GCash, Maya).

How do I purchase BlastTV vouchers?

There are several ways you can purchase BlastTV vouchers:

BlastTV Voucher Store: Go to store.blasttv.ph and select your desired voucher plan
GCash > Go to ‘Load’ > ‘Non Telco’ > Under ‘Daily Deals, select BlastTV
Maya > Load > Entertainment > Select BlastTV
Lazada: Search for BlastTV or go to our official Lazada shop

Vouchers are non-recurring (one-time use codes) to be used for the Voucher Redemption licenses and do not have a free trial.

My voucher isn’t working. What should I do?

Make sure that you are using your voucher with the correct license or subscription plan. If you have a Monthly voucher, select the Monthly voucher redemption license to redeem. If you have a 6-month or annual voucher, select the correct voucher redemption license. If your voucher is still invalid, it might have expired and need to be replaced. For assistance, reach out to our support team at support@blasttv.ph.

I have a promo code from one of the promotions you’re running. How do I use it?

To redeem a promo code, select the correct license or subscription your promo code is valid for and apply it on checkout. Make sure to check the promo mechanics for the validity period. Promo codes usually have a validity period for redemption, which means it will already be invalid past its validity date.

How do I change my BlastTV paid plan to a free one?

You can only change to the free tier if you are a subscriber of one of our current participating home broadband partners: Converge and Globe at Home.

How can I view my plan and billing information?

To view plan and subscription details, go to your account page. Within the section ‘Payment History’, click the ‘View’ button to view your payment history.

What if my payment method isn’t accepted?

If BlastTV has been unable to collect a payment, it usually means the card issuer or financial institution has rejected the charge. Please go to your account page to update or change your payment method. We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying our content.

If the issue continues to persist, you may get in touch with support@blasttv.ph

How do I reset my password?

If you have forgotten your password or need to unlock your account, go to the BlastTV login screen and click the link that says, “Forgot your username or password?”

Enter the email address associated with your BlastTV account and you will receive an email with a link to reset your password.

How do I cancel my subscription?

Your BlastTV subscription must be cancelled through the same store or method it was purchased.

If you purchased through the web at app.blasttv.ph, please visit app.blasttv.ph/account and look for the cancel button corresponding to your current membership plan under the Subscription tab. If you cancel before your subscription period ends you will still be able to watch all BlastTV content until your account automatically closes at the end of your current billing period.
If your subscription was purchased on an iPhone or iPad using your Apple ID, you must cancel the subscription through Apple.

View, Cancel, or Change Apple Subscriptions

If your subscription was purchased through the Google Play store on an Android device, you must cancel through Google Play.

Cancel or Change a Subscription on Google Play

How can I contact the BlastTV Team?

Please go through this FAQ For concerns not answered in our FAQs, you can get in touch with our support team at support@blasttv.ph. We’d be happy to help!

Using BlastTV

What devices can I use to watch BlastTV?

BlastTV is available on the following devices:

Desktop PC and Mac: the website is available on all modern desktop browsers, including Chrome, Firefox, Safari, and Edge
Mobile Devices: Available on iOS and Android smartphones and tablets
Streaming Devices: Content can be streamed to any smart TV using Airplay on Apple TV, any Chromecast-enabled device, Android TV app, or via web browser on your TV.

Can I watch on multiple devices at once?

You can activate your account on an unlimited number of devices, but you can only actively stream from two (2) of them simultaneously. It means if you try to stream BlastTV on more than two screens simultaneously, you'll encounter the error message “You have reached the maximum streams allowed.”

Can I watch with subtitles on?

While there is an option in every video to select subtitles, not all content would have subtitles.

Can I download or view content offline?

This feature is currently unavailable.

Troubleshooting Issues

I am getting a “No Internet Connection. Please check your network.” error message while trying to view the content.

One of the most common issues seen by our users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

Restart your browser, device and home Wi-Fi Network

Close the browser that had BlastTV open or the BlastTV app
Shut down your device
Unplug your Wi-Fi router/modem from power for 1-2 minutes
Plug your Wi-Fi router/modem back into power
Restart device, open BlastTV app in browser

Improve your Wi-Fi Signal

Move to a more central location / closer to your device
Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
Move router off the floor

Connect your computer directly to the modem

Close the browser that had BlastTV open
Shut down your computer
Unplug your modem from power for 1-2 minutes
Plug your modem back into power
Turn computer on, plug computer into modem via ethernet cable
Open BlastTV in a browser

Content will automatically get refreshed once connected to a stable internet connection. If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

Why am I getting a “You’re not entitled to view this content.” error message?

You’re seeing this error due to either of the following:

1. You are not subscribed to any of our packages or the correct subscription plan, or

2. You’re trying to access content while outside the Philippines or using a foreign IP address (e.g. VPN).

To be able to access the content you want, check if you have an active subscription with us. If the error persists, contact our support team (support@blasttv.ph) for assistance.

Desktop Browser Issues

When trying to access a live BlastTV event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of BlastTV, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

iPhone/iPad or Android issues

For any issues on the iOS / Android app please try to reinstall the app from your mobile device:

Check the app for any updates
Remove the app from your device
Restart your device
Reinstall the app on your device

If you continue to have trouble, install any available software updates. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur. Or, for more detailed information please visit the official iPhone/iPad or Android support pages.

System Requirements

MINIMUM SYSTEM REQUIREMENTS

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed. If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy the content at its highest video quality.

MINIMUM WINDOWS REQUIREMENTS

Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
One of the following operating systems: Windows 10, Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, or Firefox v1.5 or above.
Firefox: http://www.mozilla.com/firefox
Video adapter and monitor: Super VGA (1024x768) or higher

MINIMUM MAC REQUIREMENTS

PowerPC G3 600 MHz
Pentium III 1GHz with a minimum of 512MB of memory
Mac OS X 10.4+
Firefox v1.5+: http://www.mozilla.com/firefox
Video adapter and monitor: Super VGA (1024x768) or higher

BROWSER COMPATIBILITY

BlastTV is available on Chrome, Firefox, Safari and Edge

MINIMUM MOBILE DEVICE REQUIREMENTS

Android OS 4.4 or above
iOS 11.2 or above

BlastTV for TapGO TV Subscribers

I’m an existing TapGO TV customer, will my account be migrated to BlastTV automatically or will I have to sign up again?

Existing TapGO TV All Access subscribers will be automatically updated to the new SKUs thus there is no need to sign up again. Only new subscribers will need to create an account.

However, those on the Life / Lite SKU will be given a special one-time free 1-month unique promo code to BlastTV’s paid monthly plan to experience the new platform.

I purchased a TapGO TV Life / Lite Voucher last month but have not activated it yet. Will I be able to use it on BlastTV? Can I get a refund if I don’t want to use BlastTV?

You won’t be able to use these vouchers anymore as the Life and Lite subscriptions will no longer be offered. Instead, as a refund, we will replace your voucher and upgrade you to the monthly SKU via a unique promo code that will entitle you to a 1-month free access.

If you have purchased multiple vouchers and have not redeemed them, we will replace your vouchers with the 1-month vouchers for BlastTV.

How will customers be notified of the migration?

We will notify our active subscribers via EDM and in-app announcement before November 3. There will also be posts done on our social media platforms (FB/IG).

What’s the difference between the new and the old BlastTV?

The current BlastTV (https://blasttv.ph/) is a web-only service while the new BlastTV (app.blasttv.ph) is powered by our partner developer platform and comes with a wide array of additional features and enhancements (such as a mobile and TV app) that are not available on the old platform. It's a feature-packed upgrade!

Although the new platform will now require new users to create an account, you will still have access to the same content and more! Key differences include:

The new platform will require users to sign up or log in for basic account monitoring
Access to the same content plus additional channels
Option to upgrade to a no ads plan
The new BlastTV offers a mobile and TV app for more accessible streaming

BlastTV for Globe at Home

How can Globe at Home users access BlastTV?

Users can log on to blasttv.ph or https://blasttv.ph/ and access BlastTV.

*Currently, Globe at Home is on a BlastTV web-only version.

What is the new platform and does it come with an extra cost?

No, these features are included as part of your platform access for free. You won't incur any additional charges for enjoying these enhancements. However, if you’d like to upgrade, BlastTV offers monthly and annual paid plans with additional premium channels and no ads for uninterrupted viewing.

How do I upgrade to the paid plan?

To upgrade to the paid plan, just go to app.blasttv.ph/account and choose from the available subscription options.

What subscription plans does BlastTV offer?